Alzheimer's Habilitation Working with Families

 

Module 9:
Understanding
and Working
with Families

How do families react to
illness and terminal disease?

What You’ll Learn

Identify 2 ways that Alzheimer’s can affect a family

Identify a common family concern

Identify 2 ways to work better with families

Identify 2 ways to take care of yourself and prevent burnout

How Alzheimer’s
Affects the Family

A Common Family Concern

Ways to Build Trust
with Families

Be consistent

Keep families informed

Show you are part of a capable team

Work Better with Families

Help them to be part of the care team:

Ask them questions about their loved one

Involve the family

Provide regular updates

Refer families to a Supervisor or another staff member if necessary

Working with Families
Who are Upset or Angry

Remain calm and be professional

Acknowledge a family’s concerns and emotions

“I’m sorry…” always helps.  It doesn’t mean it was your fault.

Don’t blame the person with dementia

Remember:

If you can’t answer a question, let them know & connect them to someone who can help

If they are still upset, notify your Supervisor

Taking Care of Yourself
and Preventing Burnout

What are the stresses?

Stress related to Alzheimer’s or dementia

The disease gets worse and is terminal

Families are grieving, upset or angry

You are trying to help but the person resists care

Stress related to job, family life and our own health

So much to do and not enough time

Juggling work, family and health can be hard

Taking Care of Stress
and Preventing Burnout

To take care of ourselves we can:

Ask for help from your supervisor or coworker

Help others – they’ll help you

Seek out education

Take a deep breath, take a moment, count to 10

Take time for the important people in your life

Take time for yourself

 

What helps you relax?

What did we
talk about today?

Let’s review…

How Alzheimer’s
Affects the Family

A Common Family Concern

Ways to Build Trust
with Families

Be consistent

Keep families informed

Show you are part of a capable team

Work Better with Families

Help them to be part of the care team:

Ask them questions about their loved one

Involve the family

Provide regular updates

Refer families to a Supervisor or another staff member if necessary

Working with Families
Who are Upset or Angry

Remain calm and be professional

Acknowledge a family’s concerns and emotions

“I’m sorry…” always helps.  It doesn’t mean it was your fault.

Don’t blame the person with dementia

Remember:

If you can’t answer a question, let them know & connect them to someone who can help

If they are still upset, notify your Supervisor

Taking Care of Stress
and Preventing Burnout

To take care of ourselves we can:

Ask for help from your supervisor or coworker

Help others – they’ll help you

Seek out education

Take a deep breath, take a moment, count to 10

Take time for the important people in your life

Take time for yourself