Gale Sayers Jersey  Alzheimer's Habilitation Need to Know the Language

Alzheimer's Habilitation Need to Know the Language


Module 4:
Communication Skills:
We Need to Know the Language

Section B

What is being communicated here?

How can we tell?

What You’ll Learn

Identify 2 things we can learn from non-verbal communication

Identify what it means to “join them in
their reality”

Recognize what it means
to “focus on the feelings,
not the words”

Recognize an example
of  the “connect,
then redirect” strategy

Non-Verbal Communication

Their Body Language
Tells Us

How they feel physically & emotionally

May warn us to stop, step back and take a deep breath



Our Body Language
Tells Them

Tells them how we feel

Can be confusing if:

Our words and non-verbal communication don’t match

Don’t Forget: Don’t Assume They Can Remember

“Wait right here.”

“That’s not your room. Don’t go in there!”

“Stay in the tub. I’m going
to get a towel.”

“I just told you, those
clothes are dirty!’


Focus on the Feelings,
Not the Words

This means:

We don’t react or respond to the words they say

We focus on what they are feeling:

“It sounds like you are
very angry.

“You look tired or in pain.
Does something hurt?”

“You look so upset. Let me
help you find your necklace.”


Connect, then Redirect

When we use this strategy, we:

Connect with the person
and what they are feeling

Then we Redirect
them to another activity

Putting It All Together:
Using the Strategies

What did we
talk about today?
Let’s review…

Strategies We Talked About

What can non-verbal communication tell us?

What does “join them in
their reality” mean?

What does “focus on the
feelings, not the words” mean?

How do we “connect,
then redirect?”



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